[Resolved] Samsung India — unavailability of mobile phone spare parts since a month

Susanta Chand

from Delhi, Delhi

Address:

Alwar, Rajasthan

Dear sir/madam,
I have purchased a mobile phone of samsung (On next).
It's back camera glass has broken and i have visited samsung mobile service centre (Bhiwadi-301019 service centre) four times in last month but spare part is not available. Every time i visit the service centre, they say that come after seven days but to no effect. Please see and resolve the issue.
Regards
Susanta chand
[protected]

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Sep 4, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd