[Resolved]  Samsung India — unethical behavior and physical threat by samsung garia service center

Address: Kolkata, West Bengal, 700047

I went to Samsung Garia Kolkata service (Babli Media Center) center to replace my scratched screen of Samsung J7 prime. It was under one-year warranty and also under one time screen replacement policy. After replacement, on the day of delivery(21/6/2018) service center told me I don’t have to pay as it is under warranty. I told them to recheck as on the day of mobile deposit one guy told me I have to pay some amount. One madam was there she re-confirmed I don’t have to pay since it is under warranty. They completed all the other formalities and took signature from me and I left.

I came back home but the service center called me on the same day evening saying there was due of 990 rupees as if it is my fault. I said fine since there is a confusion and support guys only said I don’t have to pay(note my mobile is under warranty and screen replacement policy), I am checking with my Samsung sales person. I said I will definitely pay if it is as per Samsung policy. I have even given them my location details so that they can collect the money from me in future.

But on the very next day(22/6/2018), today, service center collected the money like money extortionist. They did not take any prior appointment, and they send a guy in the evening at my house and threatened me if I don’t pay then and there, they will lodge false police complaint that I ran away with mobile from their service center or they will bring ten people and beat me up. This is unacceptable behaviour from a brand like Samsung. Instead of explaining the policy details or being apologetic for their own mistake, Samsung(Babli media center) abused me and threatened me physical harm. Under physical threat I had to pay without checking fact from my end. They did not even bother to show any policy details from their end.

This physical threat and false allegation has caused immense harassment and anxiety, and developed immense disrespect for the brand Samsung.

I have kept photo of the person who came to my house and did all these. Also noted down mob no of the service centre owner who threatened me. I can provide the evidence if need be.

I have attached the screenshot of the bill which was given to me today at my home.