[Resolved] Samsung India — unethical behavior of samsung engineer.

mustufa vasanwala

from Vadodara, Gujarat

Jun 23, 2018

Address: Ahmedabad, Gujarat, 380007

I had issues with the cooling in my refrigerator. I got a paid service call from samsung service center and the engineer gave a feedback with gas issues. Today another engineer came to visit and refilled the gas at 6:30 pm. At 23:30 entire gas started leaking and when i called the engineer he said he will only attend tomorrow morning. This makes me stand in a position where entire family and the entire apartment is at a risk and the reply given the engineer is not appreciable.
Call no :[protected], cash receipt 26403 for which i paid 1530.
Engineer name is aakash and mobile number is [protected].

I request to get this issue resolved and take necessary actions,

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Jul 30, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd