[Resolved] Samsung India — unethical behaviour

Mohammedsajid

from Jaipur, Rajasthan

Address:	332001
Website:	Samsung Service Centre

Visited one of the service centre for repairing rediculously represented himself to entertain: such a ill mannered staff to respond, feels like does made a fault by investing in samsung to buy s7 edge. As he is trying to make me know about his 10 years of market service.

Please should look upon this matter else it will be a disrespect to customers& will be a questionable image for brand like samsung.
Seriously feelslike ashamed to such kind of behaviour.

Komal service centre : sikar pincode 332001

Employee name : mr brijesh sharma.

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Sep 24, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Aug 22, 2017

Updated by Mohammedsajid Just requested a service issue with theHandset S7 edge under Warranty Since its Almost A month over no Action Taken by any of them & still When visitedto Customer service centre in sikar 332001 Employee behaved in very Ill mannered way . Seems to be disappointed for Brand like Samsung

Aug 22, 2017

Updated by Mohammedsajid Company should make some provisions for such Cases & should Make some provisions regarding such issues, should make Certain criteria inorder to serve Investors in a well mannered & proper response channel.

A guy in a local area who took Certification Of service centre trying to Show his arrogance by telling that he is working in that market from last 10 years.
Is this a way to treat & great Investors of Such organisation, Should develop a proper channel for selection ofDealership & certification Of service centres, Company should check out or make some provision for Selection a proper way of handling customer objection . A customer is already dissappointed by the damage caused to him just to satisfy himself hevisits to nearest servise centre but arrogant & ill behaviour of guys looking aftr service centre increase more of his trouble forum should think about such things else it will createa great deal of Negativity amoung Investors & society which will badly harm the Image of Brand.

Regards,
One of your Loyal Investor & a purely Countrymen.

Aug 22, 2017

Updated by Mohammedsajid These are the things which make me Re thing About A great project led by Great philosopher Mr. Narendra Modi .i.e MAKE IN INDIA. if india has to led progressively towardssuch project then one should rethink on After Sales Service for customers . Theseare little things which make a great difference to build a litrate society & for building a brand image in such a competetive Market where fight is going on Between Everyone for a minute thing & such things create a major Differencefor better Service.

Aug 22, 2017

Updated by Mohammedsajid Do something so that people should start beliveing for theneed of Such Forums for the fight of Such Rights for the Society.

Verified Support

Aug 23, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd