We bought a samsung tv - model no u a 40jv64youlxl (Led smart tv) in july 2016 with a one year warranty.
In november 2017, while the sound continued to work, the display was erratic. I registered a complaint and the service person checked the tv and reported that the led bulb was an issue so its needs to be replaced. He gave an estimate of rs 5000 and wanted to take the tv to his service center. He said that this is a regular problem with this model, however since the tv was working intermittently, i did not hand over the tv to him. He also did not ask for a service charge so there is no record of this visit.
The display problem persisted so i lodged a complaint again. This time, i was told that the panel is not working and repair cost is 35 k. I informed him that i rather buy a new tv and handed over a service fee of rs 295 and he gave me a receipt - attached for reference. He would not write the nature of the problem or the solution inspite of my repeatedly asking him to. This created further doubt.
Next day, when my son in law just changed the hdmi port and the display was perfect.
I am sure a qualified technician could have offered this solution - moreover two different technicians find two completely different solutions to fix the same problem. Also the ridiculously high charges to fix a one and a half year old tv. This is completely unacceptable and unethical. Kindly look into this and advise
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I already registered police complaint at Ramamurthy nagar (Bengaluru) regarding this mobile loss.
So request you to block my Samsung J7 mobile as my mobile has been stolen.
IMEI NUMBER:
[protected]
[protected]
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)