[Resolved] Samsung India — unprofessional service facility engineer not visited the customer place customer was waiting till evening

Minakshi p s

from Delhi, Delhi

Address:

Noida sector 22 j block, Gautam Buddh Nagar, Uttar Pradesh, 201301

Complain date 23 june 2019
Product single door fridge
Issue not cooling
Customer address j96 noida sector 22 up 201301
Today i have received the customer support team that today between 12 to 1 pm engineer will visit the customer place but till the evening he has not visited the place customer was waiting and engineer was done false commitment everytime, this is so unproffesional and irresponsible behaviour of samsung support team, there is no value of customer's time. Worst product service commitment.

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Aug 4, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd