[Resolved] Samsung India — unresolved service request no:[protected] & [protected]

sadhan_cy

from Mumbai, Maharashtra

Address:

700115

Dear sir,
I have procured microoven [ce73jd] on 10.11.2012 from khosla electronics, madhyamgram, west bengal.
Against my above two service request my problem yet to be resolved.
My cavity is little bit rusted iand from there sparking is happening.
But i have 10 years waranty on cavity applicable on ceramic enamel cavity.
So this is to be replaced. But service centre is telling as this spares are not available so they are unable to repair my microoven.
So you are requested to help me in this regard so that this problem can be resolved.
Enclosing the bill copy and waranty card for your reference.
Sadhan kumar chakraborty[[protected]]

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Sep 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Aug 23, 2017

Updated by sadhan_cy Dear Sir,
This is to inform you that some one from your Customer service team contacted me to day and informed that as the spare cavity is not available with them, so Samsung unable to repair my cavity and in place of that Samsung will return me 10 to 15% of my purchase cost.
This offer is not at all acceptable to me . The Cavity has 10 years Warranty, so if it the spares not available then why should I suffer ?
10 to 15% depreciation will not solve my purchase at all.
So please look into this matter and arrange to take appropriate action in this issue.

Regards,
Sadhan Kumar Chakraborty [[protected]]

Aug 26, 2017

Updated by sadhan_cy Dear Sir,
In spite of several correspondences over phones ans complaint portal no resolution I received from you other than 10% depreciation charges which is not at all acceptable for me as I have 10 years Warranty period for the cavity.
Any way this is the final reminder to you regarding this subject for taking approprite step to repair my Micro oven.
I have already sent this complain to Consumer forum help line and if not received any proper step regarding this issue within next 15 days then I have to submit all the complain documents to Consumer forum documents and legal action accordingly.
Regards,
Sadhan Kumar Chakraborty [[protected]]

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Comments

sadhan_cy

from Mumbai, Maharashtra

Dear Sir,

Further to the all above correspondences would like to inform you that I have sent my complaint letter with all supporting documents to you on[protected] through speed post [Docket no:EW[protected]IN.

Enclosing the covering letter along with the docket for your reference.

Regards,
Sadhan Kumar Chakraborty [[protected]]

Samsung India Customer Care's response, Sep 13, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

sadhan_cy

from Mumbai, Maharashtra

Dear Sir,
Though I was committed to talk some one from your head office regarding my refund, but unfortunately no one is contracting with me.
Already 15days are over on today of my registered post received by you.
Please arrange to response positively by tomorrow regarding this issue.

Regards,
Sadhan Kumar Chakraborty [[protected]]

sadhan_cy

from Mumbai, Maharashtra

Dear Sir,
I have yet to receive the draft. Please inform me the status. Case is long pending.
Regards,
Sadhan Kumar Chakraborty [[protected]]