[Resolved] Samsung India — unsatisfied service by samsung

santanu seal

from Coimbatore, Tamil Nadu

Address:	Kolkata, West Bengal, 700048
Website:	Indian consumer complaint forum

I am perches a samsung refrigerator date - 15/08/16 from raipur electronics pvt ltd. But since of perches my refrigerator showing lots of problem. I was think that was a minor issue so contact with samsung customer care and raise complain. Then service engineer visit and said deep fro-zing issue. He was said to me and guide me every week two time press deep froze button and i did same but issue not resolved. Day after day i am raise complaint engineer visit but no one resolved my issue. Till today 08/08/17 engineer visit and said to me as same as last one year. Now i am claim my money back or give me a new refrigerator (Same model) or i m going to higher then higher authority and complaint for this... Contact me [protected]..

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Sep 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Aug 08, 2017

Updated by santanu seal Please resolved the issue ASAP

Verified Support

Aug 09, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd