[Resolved] Samsung India — very bad approach and service

babu jithesh

from Bengaluru, Karnataka

Address:	Kannur, Kerala, 670622
Website:	Nil

I bought a samsung s8 mobile and unfortunately fell down from my pocket in to the ground and screen cracked.only one time fell down and in the first chance got cracked.
SAMSUNG CEO offered an one time screen replacements for the mobiles but the customer care is denied.
Nobody is going to crack the screen unless happens.
This is a bad scenario from Samsung, and I feel the quality of the screen is very poor.
Note 7 was the biggest rubbish in the mobile world.i think s8 and s8 plus have the issue related to screen, and rethink is there any important to buy samsung, even we are getting apple phone, which is handy and good.

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Mar 21, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd