[Resolved] Samsung India — very bad quality corning gorilla glass used in s8 plus production

[Resolved] Samsung India — very bad quality corning gorilla glass used in s8 plus production

P Pramendra Jaiswal from Chennai, Tamil Nadu

I purchased samsung s8plus on 26th november 2017 from a retail store. As per the features it is protected by corning gorilla glass on both the front and back side. Yesterday accidentally my device slipped through my hands and the edge of the screen cracked. The replacement cost is rs.16.500/-. I want a clear justification how come corning gorilla glass 5 crack so easily and even scratches are visible which should not be happening as per the details / tests done on corning gorilla glass 5. Was this information helpful? No (0) Yes (0)
Mar 17, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Feb 06, 2018 Updated by Pramendra Jaiswal Why is it marked and status is updated..?? I have not received any justification to the false claims made by samsung and corning company.. they claim to be the toughest but here they are... so fragile.. they suck our Rs.58000 and this is what they deliver... very disappointed with both the companies... want the Government and its officials to look into these quality checks as there are numerous consumers suffering same fate... i have been a loyal consumer to samsung till date but never again...!! Local compaies offer better value to money than your screen does... very very demotivaing stuff from both the companies... Verified Support Feb 07, 2018 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd Feb 07, 2018 Updated by Pramendra Jaiswal Please find attached screeshot wherein Corning Gorilla Glass company has taken a back seat and pulled their hands off and have asked to take this up with Samsung... this means even they dont trust samsung with their products. Feb 07, 2018 Updated by Pramendra Jaiswal Mobile Number- [protected] Email Id- jaiswal.[protected]@gmail.com Feb 08, 2018 Updated by Pramendra Jaiswal No update till now. Also find pasted below links wherein people have met with same fates with their S8 and S8plus devices. HTTPs://us.community.samsung.com/t5/Galaxy-S8-Questions-and-Answers/S8-Gorilla-Glass-not-so-tough/td-p/96148 HTTPs://ifixit.org/blog/9134/galaxy-s8-fragile/ This is a serious issue and i want others too to join. We paid a heavy price and demand good durability for a phone. new bought devices going for screen replacements is very bad sign for the company. its either they want people to break and replace screens as soon as they buy it and on multiple occasions so as to generate more and more revenue or else they are just dumb and deaf on these matter. I shall treat this as manufacturing defect. how can such piece of ### can be used to build and sell such premium phones. I shall also escalate this wherever i can especially to Tech You Tubers. They are the one everyone follows and listens to before buying any new device.
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