[Resolved]  Samsung India — very irresponsible response from samsung

Address:

New Delhi, Delhi, 110007

Dear SAMSUNG,

I purchased a SAMSUNG LED TV UA32J4003ARLXL OA4B3PAG803355 on the name of my mother Mrs. Madhuri Devi on 31/10/2015.

On 22/10/2017 i called customer care and requested to send the service engineer to fix my TV and customer care agent (SHE) successfully registered the request and asked for convenient time or what time i would be available then i told her that pls send him between 10AM to 12PM and she said he will visit early morning. On 22/10/2017 evening i got a message with the details of service engineer at 06:18 PM.

On 23/10/2017,

I called the service engineer at 10:38AM and he said that he hadn't got any info and once he gets he will make a call. That time i had a strong faith on SAMSUNG and i used to think SAMSUNG is reliable brand and you will definitely meet your commitment and their service engineer will definitely visit in the given time.

But i was wrong and came to know that SAMSUNG is such a IRRESPONSIBLE BRAND and further not trustable because i waited till 2 PM but you even didn't show courtesy to inform me whether by which time your service engineer will make a visit.

After 2 PM i again contacted customer care and your agent (SHE) told me that engineer will visit by today. i called twice but you were not bothered to respond even a single time and again it was an IRRESPONSIBLE behvaiour means NO RESPONSE from your side.

I waited till 5:30PM but no response from SAMSUNG and again made call to customer care and shared my pain,

1. I had to go somewhere but i couldn't meet my commitment due to you.
2. I borne loss of Rupay 2000 due to you.
3. I wasted my whole day and you are such a careless and irresponsible organisation which wasn't bothered to make a single call to inform whether you could today visit or not.

At 5:51 PM i got a call from +[protected] and he was saying that service engineer will visit tomorrow. He said that in such a tone as he was doing an owe on me.

Attached for your reference,
a. TV bill and warranty card.
b. Screenshot of message that i got from you.
c. Contact number with mentioned time that call i got from you in the evening.

I have never expected such things from a brand like you but proved me wrong.

I lost my day, my money, my work get delayed and still i have to pay you for your CARELESSNESS and IRRESPONSIVENESS.

Regards,
Ramesh Chand

+91-[protected]