[Resolved] Samsung India — very pathetic customer support

Debanshu Kar

from Noida, Uttar Pradesh

Jul 23, 2018

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I have damaged my refrigerator on 14/07/18 which was under warranty, but unfortunately i have gone through a lot of stress regarding the same. Neither the sam-sung customer care people are knowledgeable enough to help me neither the service center people. Its impossible to describe all the scenarios in this complaint area, and i am not sure where to complain and how will i get any assistance for the same.

The only answer that we get from any where is just "sorry, we are looking into the same". This is very pathetic service that a customer is getting and i am writing the same for some real help which i am not sure from where i will get.

Waiting for some sort of response.

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Aug 25, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Comments

Ranjit Virk

from Noida, Uttar Pradesh

Jul 23, 2018

I purchased samsung j200 on date 21/06/2018 and on date 14/06/2018 screen got blank when i reached service center they told me your phone is out of warranty so gave us 3000 rs. My imei no. Is [protected]. Help me. They gave me a order no. [protected].
Call me on [protected]