[Resolved] Samsung India — very very poor service

Vishalkmr023

from Agra, Uttar Pradesh

Address:	Agra, Uttar Pradesh, 282005
Website:	Www.samsung.com

Dear samsung
This is to inform you that in agra situated your service centre simran electronics
The service given to customer is very poor rated no responsible person over there and
The way its receptionist talk to customer is very rudely and dispointed. I am
Complainting because 4 times in a month i reach there but i have seen and observed
That they are not providing good service all staff very aggressive against every
Customer no sense of greeting which does required i think, very easily receptionist
Proving complaint number to customer

Even very careless staff working there no handset is been delivering on time m telling that because 4 times i was there i observed that if it okay than very soon customer will switch to other brands and samsung will apear like sony, nokia and other in future

Plz provide good service and make customer delight not dispointed

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Dec 3, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 27, 2017

farooque baig's response Dear Team,
pls reply my never mind offer

Verified Support

Oct 30, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Nov 01, 2017

Updated by Vishalkmr023 Dear sir/madam
It is to inform you that in agra your service center name simran electronic in not providing better service to customers i complainting becouse in my tablate accuring a complaint for that solution i went to service center but in 3 times they all staff is careless no sence of talking to customers missbehave to all, resepsnist does not have to sence to talk talk always agrresive to all customers

I mean that no responsible person is working there barnch manager also. Now my product is not working after 3 complaints no responce made my samsung team. Poor service

Regards
Vishal
[protected]

Verified Support

Nov 01, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

farooque baig

from Mumbai, Maharashtra

Dear Samsung Team,
PLS RESOLVED THE MY "SAMSUNG NEVER MIND OFFER."

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd