[Resolved]  Samsung India — Washing machine

Address: 560022

Website: Samsung

We have been following up with samsung customer care and service center in bangalore since 20th april to sort out our complaint.
Only support we received till date is the service engineer visited and informed us that the pcb is faulty and needs to be replaced.. The machine is still under warranty..
Service engineer informed us on last friday that he may be able to order the replacement for the faulty part by last monday and sort out the issue..
Since last monday we have been given excuses and unreasonable explanations as to why no action has been taken to resolve the issue.
I have followed up since that day, escalated the issue to all levels (See below names) without any solution.. Everytime we are told we will escalate and get you a solution with call back.
I have never had any call back and even when i call i am told that we have escalated furrher and we apologise for the inconvenience.
This is the 12th day that i am reaching out to you.
Customer service supervisor : shahul
I reached out to cs supervisor since cs did not have answer. He promised to connect with service centre and call back on saturday between 10-11am. I waited till 3 pm n again no show. I called cs at 3 and they informed me that shahul is busy and we will arrange call back. I told them unless i have spoken to him i will not drop call. I waited for 54 minutes on call to speak to him and he had not even taken any action.
We conf called service centre manager and he informed he had been provided wrong part and did not have update when he will receive right one and resolve my issue.
I have then spoken to next escalation vanita/ karthik manager @chennai cs but they too did not have a clue how ro assist me as they do not have necessary authorities to connect to samsung operations team and get me answer.

Being such a big company and us being such loyal customers of the brand we have been disappointed and frustrated beyond point being your customer..

Pls take necessary action

Mob: [protected]
Email: [protected]@live.com