[Resolved]  Samsung India — washing machine

Address:560016

I have registered a complaint regarding my washing machine on 4th december 2017 which was purchased in june 2017. One service engineer came and said pcb is gone and need to be replaced and said he will get it by next day, that next day never came till now and when i contacted customer care got the response request closed and the issue resolved, i asked them to reopen as it was not resolved, this happened thrice, but the problem remained as is. Finally when i called today got the shocking response saying my mobile number is not registered, i wonder then how got the request number [protected]. Today customer care guy said he registered a new complaint with highest priority and as usual it will be addressed by today 8pm.
I wonder how samsung is expecting customer to recommend their product after providing such a worst ever customer experience.
This is disgusting.

Thanks lakshminarayana
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Jan 12, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I was Traveling from CST to Bengaluru, In the Railway Station, Thief had Snatch my Samsung Black J710FZKUINS, With IMEI No-*359473/07/056385/9* and *359474/07/056385/7*, Already Compalint is being lodge with Indian Railways, Please do help me.

Regard's
Ali

Samsung India Customer Care's response, Jan 9, 2018
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Samsung India Customer Care's response, Jan 9, 2018
Verified Support
Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Samsung Microwave oven front operating panel buttons are not working properly. Old panel is available. Microwave oven model no.- PG113U-SKC-XPL.
Samsung India Customer Care's response, Jan 9, 2018
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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