[Resolved] Samsung India — washing machine/ no tech service support since complaint raised

Selvakumar Veerappan

from Chennai, Tamil Nadu

Jul 21, 2018

Address: Chennai, Tamil Nadu, 600053

I have launched a complaint for washing machine service on 16th jul. But till date no one has turned up yet.
I have recieved a service engineer contact but all i get is the fake visit time stating he will visit at 10 am, 2pm 6 pm and then no answer. Please note that my time is as important as yours and dont waste our time by making us wait and that too with out any use.
The height of this issue is the engineer stating that he is busy and that there are too many complaint launched and he is too busy to adress my issue.

Very bad and very frustrated. Should have opted for a brand that provides better customer service.

Service order numbers:
[protected]
[protected]

Regards,
Selvakumar Veerappan
[protected]

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Aug 28, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd