[Resolved]  Samsung India — washing machine reinstalling issue

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560099

Hi,

I am facing issue with samsung washing machine service. My machine is just 3.5 years old and as i have shifted to new apartment one week back i have raised the reinstalling request to samsung service center. They sent two technician and they have opened the washing machine and started removing things and pressing and pushing the drum hard. I asked is there is any issue with machine they said no as it's new machine they checking simply and they asked to get plumber help to get water pipe installation and asking money if they have to get new pipe just for one adapter replacement and they left to get the new pipe and kept the machine opened. Before going they asked me to get plumber and fix tap and told me that plumber can fix the machine also as it does not have any issue. Luckily my apartment plumber visited and said me no adapter needed as this can fix to tap directly. I some how closed the cabinet which the technician closed it. I went back to my old house and after two days i brought plumber again to fix the tap and made connection with machine. Once i started machine and it's started giving issue. I called the technician again and asked them why they had kept the machine open and not closed when they left they did not bother to answer. They opened the machine again and said the top sensor is gone now.
I asked how that can happen as you said it's a new machine and they started saying vage answer that as they kept it open and water would have gone to inlet sensor. When i said it's on top of the machine where water can't reach simply and also i have closed the cabinet as it may cause dust or any other things may get damage. They then said need to pay additional and when i refused that until i should know who's issue is this they started asking service money. The money for damaging my machine and just for opening and closing. There supervisor also spoke to me very rudely.
I raised this issue to samsung company. They said they will help me to get this addressed and now they are not sending any technician and asking to pay additional for services. Please help me to get this addressed.