[Resolved]  Samsung India — water damage not covered under warranty for waterproof and water resistant phones

Address:

Hyderabad, Telangana, 500084

I am getting issue while trying to charge the phone. It pops up saying moisture detected and doesn't allow me to charge. I tried to show in service center and even tried calling 1800-samsung but they say water damage is not covered under warranty. Even though the phones are covered under ip68 and ip67.

In reality phone was never merged or came in contact with water in my knowledge, but they say it might be sweat which is not covered.
Phone's warranty will be till april end and now they are asking me to get it repaired for 4000 rupees.
They did not try to dry the phone or tried anything and directly said it is not covered.