| Address: | Dehradun, Uttarakhand, 248001 |
Never buy samsung products, it's a company thriving on plagiarism, theft of copyrights and the products are just trinkets. I bought a samsung s7 edge and after one and half year shifted to s9+, but when i tried to take out the sim from s7 the very fragile plastic tray broke down inside, there was no pulling or any force applied on it by me. I took it to samsung service center in dehradoon they immediately told me that the display is damaged and motherboard is gone. Total cost 30000, and a new gone comes for around 35000 plus. Come on samsung what stupid product you are makimlng, it breaks down because you have just copied others but never worked on plastic sim tray that it gets disintegrated inside the mobile on its own.
And on top of that the attendants at the service center were mocking at me and insulting me that i don't know how i broke the tray. When i called the consumer complaint desk these people after hearing my complaint that the staff has misbehaved and insulted me, asks me whats your complaint. Can the ceo of samsung tell me is it the culture of the company that the customers are insulted by their staff. The manager at service centre inspite of cooling the matter, had the gumption to shout at me and he was telling me cars are also damaged by wrong driving, accepted but when you go to garage did the mechanic insult you.
This incident happened on 7th september 2018 in evening at samsung service centre in balaji tower at rajpur road dehradun.
Will any top management at samsung india or korea will respond to my complaint. I m not going to buy samsung products and will propagate this incident on every platform of social media unless a proper resolution is done by the company. You can reach me on [protected] Was this information helpful? | 
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