[Resolved] Samsung — j5 prime screen issue

Ravindra 2407

from Imphal, Manipur

Address:

Kamrup Metropolitan, Assam, 781023

Sir, i have purchased samsung j5 prime on 21 sep 17. After 6 days i observed that 90% of screen colour gets black. Immediately i visited to my nearest service centre (Guwahati) for resolving my problem but they didn't solve it. Sir i am very upset to see the company's response and negligence. Need your support to resolve the issue and please instruct them to return back the mobile set as per company's policy and don't create problems for me.. My mobile no is [protected] and my email address is ravindrax. [protected]@gmail.com.

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Oct 31, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

rahulbgbr

from Korba, Chhattisgarh

Hello Sir..Mai S8 use kr rha..last 2 month se.its suberbb..bt sirf 1 feet ki height se normal gira n cover laga hue me...aur iski screen tut gyi...touch working properly bt screen broken..what i do??

Samsung India Customer Care's response, Sep 30, 2017

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

rahulbgbr's reply, Oct 2, 2017

[email protected]
7869599399

rahulbgbr

from Korba, Chhattisgarh

Mai last 2 n half month se s8 use kar rha hu, aur iske pahle bhi samsung ke bahut se mobile use kr rha hu..s8 is superrb mobile..bus bahut kam height se girne par bhi iski screen crack ho gyi..maine iske regarding support me mail kiya to suppprt team ne service center jake physical inspections karane kaha..maine wo bhi karaya wha unhone 14000 kharcha bataya...bt jab s8 ki screen me cornig gorilla glass laga hua hai phr bhi ye itne kam height se tuta kyo..aapki service team ne ye kah ke apna palla jhad kiya ki hum kuch nahi kr sakte..aapko kharch krna hi padega..very disappointed from samsung support...

Samsung India Customer Care's response, Oct 13, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd