[Resolved]  Samsung — Late Return pick up

Address:

India

I ordered Air conditioner from samsung india on sep 11th 2022 and delivered on September 15th 2022. I received different indoor and outdoor unit (Model Mismatch). I requested for return . Worst part is Samsung is having a procedure where samsung engineer has to provide CSR Copy after examining product. For this it took nearly one week where their third party AC engineers took time to provide CSR copy after many phone calls. Finally Samsung accepted for return pick up on sep 23rd 2022 . Until now there is no call or update regarding product pick up . It's been 15 days Samsung is holding my money without giving refund . Please take action.