[Resolved]  Samsung — M30s

Hi Sarfaraz here, I have been using multiple samsung devices lately, call it S series, A series, infact in my family almost everyone uses some or the other samsung phone only. The reason i came here is to associate one problem with your current devices, specially M30S and its other siblings in the same lineup, it becomes unresponsive sometimes while using and other time even when its lying around and then reboots.. it stucks there on the logo no matter how long i keep pressing the power button. The only way to come out of that logo is to keep pressing volume down button along with power button for few seconds then sometimes it goes beyond the logo, otherwise just have to let the battery drain to power it off entirely. Its my second M30S which is having this issue since the first one died entirely in the process of fixing it. After researching i realised its not just me who's facing this, almost entire M series start to have this problem within a year or so. I don't know Samsung willingly doing this as marketing technique or the components they are using are so cheap that they can't even withstand the peiod of just a single year. I think im a fool who few months back again made a mistake of purchasing M31 for my sister, waiting for that also to become unusable after few months if Samsung continues this trend. The point here is Samsung people if you really read all this, you lost my trust, i still own A50, A70, M31 and M11 in my home and two dead M30s lying in the corner and now i believe they all gonna witness the same story in coming months.. if you all really care for your loyal customers, then kindly address this issue and come to a solution.. or else probably one should start a campaign for letting people know not to waste their hard earned money on these.
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Aug 13, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2021
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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