Samsung — M31 Failure series of Samsung -motherboard crash

Address:Delhi

Its been 24 months since i started using the mobile Samsung M31 it was working fine and suddenly stopped working and not turning on when checked with samsung service center, they are advising to change mother board and it would cost 7k. I bought the phone at 16500 withing 24 months its almost dead. i have heard almost everyone is facing same problem with m31 infact samsung customer care representative told me it’s manufacturing defect thats why everyone is complaining. In the service center also i have seen a lot of people with same issue in M31 and thats the evidence that its not an isolated issue and there is something wrong with motherboard of the phone.I Hope this reaches samsung owner and behalf of thousands of people who is having the same issue.
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Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
Aug 28, 2022
Updated by gurjot3089
I have received no email or call from them. Samsung is really fooling customers. I ll take this matter further
Aug 29, 2022
Updated by gurjot3089
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