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I purchaed Samsung M51 phone (Samsung Model number SM-M515F/DSN in year 2020 through Croma.
Based on my good experience with Samsung phones bought before I dint take extended warranty as i was a loyal customer of samsung.
It worked so well until last week 13th august 2022 after the software upgrade i performed as the handset requested and without any action from my side after a day or so its screen started flickering and now its black screen but the phone is on as i'm able to hear the notification sound, alarm etc just the screen is gone dead black.
I inquired with local Samsung service center near my area and they asked me to replace the screen for Rs 7, 000/- which is not accepted by me for the reason that it was not my fault anywhere. I didn't expect this major cost in the first place, for which I am no reason for the cause.
This all started after the software update which happened last week.
This is not customer fault we followed a normal process to upgrade our software and becaue of the upgrade our cell phone is dead that is samsung handset fault which needs to be rectified.
I researched on many sites and consumer forums, I found that many have found the same issue in this specific series.
Please provide me a solution by giving me a replacement for my handset or free repair cost of my handset M51, as it seems to a defective Model designed by Samsung, where the problem occurs over a period of time.
Kindly connect with me on my email id: [protected]@gmail.com Was this information helpful? | 
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