[Resolved]  Samsung — Manufacturing Defect - Not being covered under warranty

Repair reference number : [protected]
Reference Date - 07/06/2022
Device Name : SM-F711B (Galaxy Flip 2)
Under Warranty - Yes (until Nov 2022)
Desired Solution - to be repaired under warranty being a manufacturing defect

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On Mon, Jul 4, 2022 at 8:50 PM Anuj Arora wrote:
Hi,

This is completely unfair and not acceptable. Firstly, I haven't received any estimate for the repair as explained to the customer care representative multiple times. Secondly, when I had submitted the phone for repair it only had damage at the center fold which is a manufacturing defect. I can guarantee that the device did not fall and it was the fold damage because of which half of the screen was not working. I infact could use the phone using a bluetooth mouse though.

I am not in position to accept this claim and would like to get this matter escalated / resolved at the earliest. I haven't heard from anyone on this matter and would be keen to take it to the country's grievance matrix if required.

Awaiting to hear from you.

Regards
Anuj
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On Mon, Jul 4, 2022 at 9:48 AM Samsung Customer Support Center wrote:

Dear Mr. Arora,

Greetings from Samsung Customer Support!

This is with reference to your query sent to us regarding the touch issue. We understand your query, be rest assured we will definitely help you with that and apologize for the inconvenience.

We would like to inform you that as per ASC there is impact damage in the product (which does not come under warranty). This has been communicated to you after a physical inspection of the
product. The previous service order has been closed due to the non approval of the estimate. However, if this is not the case please revert back to us.

In case you need further assistance, please feel free to revert us back.

Thank you for writing to us.

Warm Regards,
Monika
Samsung Customer Support