Samsung — Manufacturing fault in refrigerator

I have purchased Samsung double door 670litre refrigerator on[protected], from day one i am facing low cooling and condensation issue in my refrigerator .I raised complaint's regarding this issue many time to Samsung in under warranty period but they always told me that u r refrigerator is ok there is no problem .But unfortunately last month i.e. on 09 May 2022 it was totally stopped cooling and from that day i logged complaint to Samsung customer care and after several visits of their engineer and replacement of many parts of refrigerator, engineer and customer care told me that u r refrigerator is not repairable due to manufacturing facult / internal fault so they will provide me replacement after deducting depreciation value of 44% of the bill amount, but i am not agreed with this because from day one i am facing problem and i am regularly complaining about this and finally it got broke down due to manufacturing fault than why i wll bear the loss .

So please help me regarding this matter, i can provide all the complaint numbers [protected], [protected], [protected]

I want free of cost replacement for the
Same refrigerator
Was this information helpful?
No (0)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 13, 2022
Samsung India Customer Care's response
Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
Jun 14, 2022
Updated by vikas.sharma
They are not responding me, after several attempts today Mr.Atul from samsung head office is saying that they provide coupon of amount equal to invoice after deducting 29% value as depreciation and i have to purchase samsung refrigerator only with that coupon.
This is totally wrong because it is a manufacturing fault in refrigerator from day one i purchased and i am continuously logging complaint regarding this than why i will bear the loss as a depreciation value .
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18897
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information