Samsung — Microwave

I had ordered a microwave( order no: [protected]) from the official samsung india online store which got cancelled from their end on 8/6/2022. Since then, I have received countless emails stating that the refund has been initiated on 10/6/2022 as well as 15/06/2022 and yet, I've not received the refund amount. I have since then spoken to several of their customer care agents, who keep escalating the issue further and put remainders on the complaint request but to no avail. I have also emailed their grievance cell regarding the same and have not received a reply back. It's been almost a month and they keep telling me the same thing over and over again