Samsung — Mobile in warranty still service centre employees are denying service

Hello there,

I am Prakash Chandra Joshi and I reside in khatima, U.S.Nagar, Uttarakhand.15 days before I faced an issue with my mobile screen which turned half black suddenly.I brought it to the service center in Khatima (262308) but even without physically checking, the employee there told me that the defect is not in warranty.Although the device does not have any crack or any other defects from outside and it seems some internal problem with the device but still I am not provided with the help.I purchased my Samsung F41 on 21 Jan, 2021 and it is still on warranty.I am totally dissatisfied with the services provided by Samsung sevice center Khatima.It is not the first time they are denying the service.It happened with me before also.

I have attached the photo of my device below and it is clearly visible that it has some internal issue.I have also attached the bill of mobile.

Please look into this matter as soon as possible.

Thanks and Regards

Name:-Prakash Chandra Joshi
Email:[protected]@gmail.com
Contact:-[protected]
Device Purchased on:-21/01/2021
Device Model:- Samsung F41
Address:-Vill-Nadanna, P.O.-Chakarpur, City-Khatima (PIN-262308), State-Uttarakhand.