[Resolved]  Samsung — Mobile ordered on samsung website but order cancelled refund not credited

Dear Sir,
I am Mukesh kumar. i have ordered a samsung M12 Mobile on 4th july 2022 order id is : [protected] and my mobile no.[protected]. But it was cancelled by Samsung. I dont know why and my refund has not been credited for 25 days.
I called customer care on wednesday and talk with RAKSHA and she assured me that amount will be refunded within 48 hours but did not get my refund and today 29th july 2022 i again call customer care and Mr. Piyush told me again that the refund will be credited within 48 hours.
Sir kindly refund my amount of above said order id in my source payment method of credit card no. ending with 4003 as soon as possible. so that i can again order my mobile.

Thanks
Regards
Mukesh Kumar
M.[protected]
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Sep 2, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2022
Samsung India Customer Care's response
Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
 
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