[Resolved] Samsung — Mobile phone samsung galaxy a33 5g

batrajyoti

from new delhi, Delhi

Jun 2, 2022

Address:

DELHI 110019

IMEI 1
[protected] / 01
IMEI 2
[protected] / 01
SN
RZCT418K9TB

Since purchase of this device, it is constantly giving trouble in proper functioning.
Sometimes it is sound related, sometimes it is recording related and many more issues.
To me it''s a very costly phone and considering the reputation and quality of the Samsung phone, I purchased it with high belief. But after getting this phone, it has become a nightmare to me. I am in customer care service in a company and have to use this mobile phone frequently for various purposes. But this phone giving me more trouble rather than to solve an issue with my customers.

Considering the technical issue with this phone, I think there is a manufacturing fault with this phone .So I would like to request you to kindly replace my above mobile with another new phone of the same model.

Hope you will feel my problem and replace it with new one immediately.

+1 photos

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Jun 2, 2022

Complaint marked as Resolved

Dear Sir I have deposited my mobile phone to your authorised service centre Garg Distributor dt 01.06.2022. Please note that, now i am without having mobile phone. As i said that i am a customer care executive in a company, It is impossible to do my duty without my mobile phone. Your service centre has not provided any service mobile phone to use for a time being till i receive my new mobile phone. In this circumstances, I would like to request you to kindly replace or refund my defective mobile today or tomorrow positively. Else i am not able to do my duty. Hope you will understand my problem and request you to kindly resolve the issue immediately. Hoping your quick action .

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2022

Samsung India Customer Care's response Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung