[Resolved] Samsung Mobile — samsung a5 2017 mobile

Chetan_Singh06

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110092

I purchased samsung "galaxy a5 2017" model in april 2017 of rs 30, 000. Just after 1 year its display screen stopped working but all the other things are working fine like incoming calls, phone is ringing when someone calls, speaker, mic and every other function is working fine, so i went to "samsung authorized service center shakarpur" branch on 25th july 2018, after the inspection of an hour they told me your "display" is damaged will be changed and it will cost you approximately "rs. 5000" and you can take your mobile after a week. I went their after a week and then they are saying your display is working fine your "mother board" is damaged and it will cost you around "rs. 11, 000". I also contacted samsung customer support to complaint regarding the same issue but they also gave me no solution.

Service center address: b2x service solutions india pvt ltd
R-30&31, pt no.6&7, i flr, vikas marg, shakarpur, delhi - 110092
Bill no. [protected]
Contact: [protected]

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Sep 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care as complaint ID [protected] given by you is incorrect.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd