[Resolved] Samsung — Mobile screen problem M31 model

shailanu

Address:

NB-2,Ghiyanagar,IFFCO,Phulpur,Allahabad,U.P

I bought samsung 31 mobile 6 months ago & with in six months screen is totally black, when i shown in customer care, they told me mobile is fall down due to this reason screen is not working & they demanding Rs.4800/-.
True is my mobile is never fall down.
Kindly resolve the issue.

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Aug 12, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd