[Resolved]  Samsung — Mobile stuck problem

Address:Faridabad, haryana

I have purchased a50s mobile on march20...and now all of sudden mobile stopped and when i restarted it, it is repeatedly stuck at the starting logo screen.and later totally stopped.
Tried with service center and they want to replace the motherboard and charging socket with a cost of approx. 9000 on paid basis...
My fight is that when there is a manufacturing problem, it should be addressed by the manufacturer and replace under free of cost as most of the peoples are facing the same problems...
we are with samsung as the durability was good in long years as we used many products ...And now the quality of components are poor ...
the trust on the product quality lost, when heard many complaints regarding this...I also want to mention that i'm not a hard user of phone..
To my utter surprise and that to from the brand of samsung, l never expected this, i'd never recommend an other soul to go with samsung products...

I urge samsung to take an immediate action on this and get my phone repaired.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18895
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information