Samsung — modle no HS G -355

THE MATTER HAS BEEN SOLVED BUT HEATING PROBLEM OF HAND SET PERSIST
THANK YOU FOR HELPING ME

SAM – SUNG
Samsung hand set bought on 1-nov 2014 modle no SM- G -355H IMEI [protected]
From Kothari Enterprises, 545, Thavardas Bhavan, N S Road Mulund (W) Mumbai
Within 5days of the purchase of The said hand set I started Facing problems Like Running screen so I visited Customer Service center at Mangalmurti Enterprises, shop No 1&2 Chanrama Chs. Ram Maruti Cross Road, Next to Cool Camp Ice Crèam, Near Talav Pali, Behind Namaskar Hotel Thane (WEST) 400 601,
On 15-11-14 Complaint No [protected] early in the morning at 10.00 o clock the Customer Service officer said its a software issue so they told me that they will upload new software. They did but after 1 month again handset had the same issue of running screen.
Since I was out of town I was not able to visit The same Customer Service Center .So I decided to show the Handset after on reaching Thane. Then after few days I never faced the same problem
. Than After One month I started Facing the following issues
1) Running screen
2) Difficulty in picking / Canceling The Incoming Calls and
3) When the mobile was under locking mode Apps would open automatically .
So I visited The Same Customer Service Center on 11-Apr-2015 Co No : [protected], They Said to Keep, The phone With us And we will inform You after Verifying the hand Set. At round About At 2.00 O clock in the afternoon I was told that mother board has to be replaced and you can take your hand set by evening 4.00 O clock. When I got the Handset in the evening it was working and the Battery was low to 20 %.
When I Reached home in the night I Tried to Charge my Handset but in vain it started flashing message that put Sam sung charger and Charge it. I was using the same Sam sung Charger which I received in the Handset Box.
Now my phone is complete dead,
I FEEL I HAVE BEEN CHEATED BY YOUR COMPANY BY GIVENING ME A DEFECTIVE HAND SET. THAN HOW A NEW HANDSET GIVES U PROBLEM WITHIN 5 DAYS OF PURCHASE
After Changing the Mother Board and reloading the software again on 13-04-15 work order no 008 of the said phone It started giving new problems .So they decided to keep the said HAND SET with them for 2 days.After receiving the said hand set on 15-04-15 the following issue started to persists on the following days
1) Handset while Talking or using it for few minutes Handset get heated
2) When I visited the Vodafone Gallery on 16-04-15 for setting Internet connections, the Phone restarted twice in the hands of Vodafone gallery official while he was setting the Internet connections
3) Whenever I press back option s button on the phone, it Automatically opened message folder or some other options
4) The Data Cord provided in the box was also defective Because when I Told The official/engineer at Customer Service Center that I am not able connect to KIES3 and not able to do USB Tethering, when he tried the same he was also not able to connect the same, so he took a another DATA USB CABLE he was able to connect so he replaced the data cord with a another one .
5) Lots of R and D was done by the customer support and the technical personal.but in vain I Have started Facing the above said problems after 15 days and plus new problem started that is while making call to A the mobile displays some another contact details. Same when I receive the incoming calls.
6) Hand set is giving problems when the common third parties apps is download ie Whats up, and Telegram
7) Sam sung Hand Set is not supporting any Third Party Apps. Bcoz Customer care officials not able to find a concrete solutions for the above said problems they blame the third apps for the above said problems.
Still the problem persist and no solutions has been found for the said issues
Kindly look into the matter
SAM – SUNG
SAM KISKE SUNG