[Resolved] Samsung — Money debited but order not placed at samsung shop website

[Resolved] Samsung — Money debited but order not placed at samsung shop website

S Ssv476 Jul 23, 2021

Dear Sir, I have placed an order for samsung galaxy F41 on samsung shop website. The money is debited from my account but when I login to samsung shop website, my order is not visible. I haven't received an order id as well. Account details through which I placed the order: Name - Sahil Vichare Email id - sahil.sandeep.[protected]@gmail.com Phone Number - [protected] I have the transaction id. I made the payment using UPI Id via PhonePe. Transaction id - T2107221229583401536633 I have attached a screenshot of the same. Please help me out with this. I request to either confirm my order or else return the money back to my account . Regards, Sahil S. Vichare Was this information helpful? No (0) Yes (0)
Aug 25, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 23, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd
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