Samsung — Motherboard issue after update of M31s

Shubham Verma 08

from PURNIA, Bihar

Aug 16, 2022

Address: NAVRATAN HATA,IDBI BANK PURNIA

I have bought a Samsung M31s mobile phone on 23rd Aug 2020...It was all working well but as soon as i updated my software in April 2022 the phone stopped working as it was before...
Phone started to hang and it got automatic switch off issues...
For the same i contacted samsung service care and they said that there is a fault in motherboard and i have to change it and will have to pay for it...
This is total nuisance that after samsung software update my phone's motherboard is corrupt and of no use...
For the same i submitted my phone in Samsung care and i want a free repair of my phone or i claim for a brand new phone...
I mail complaint to Samsung CEO regarding my problem they told me they will help me..
I followed them as they told me they took more than 10 days and told that cost of mother board is around 8000 rupees and we can help you only 25% of it which i have to pay 6000 rupees still and this is only we can do..
Why would I pay if fault came from samsung and not from me but they are dening to help me more ..
Plz look at this matter and solve it as soon as possible..
Shubham Verma
[protected]
[protected]@gmail.com

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2022

Samsung India Customer Care's response Dear customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from
them.

Best Regards,
Samsung

Aug 18, 2022

Updated by Shubham Verma 08 I haven't received any update from Samsung they are not even replying my mail and not even calling me ..
Its been more than 12 days but they are not even tried to help and made lot of excuses plz look at this matter because its really important for me...
Shubham Verma
[protected]
[protected]@gmail.com

Aug 22, 2022

Updated by Shubham Verma 08 I have bought a Samsung M31s mobile phone on 23rd Aug 2020...It was all working well but as soon as i updated my software in April 2022 the phone stopped working as it was before...
Phone started to hang and it got automatic switch off issues...
For the same i contacted samsung service care and they said that there is a fault in motherboard and i have to change it and will have to pay for it...
This is total nuisance that after samsung software update my phone's motherboard is corrupt and of no use...
For the same i submitted my phone in Samsung care and i want a free repair of my phone or i claim for a brand new phone...
I mail complaint to Samsung CEO regarding my problem they told me they will help me..
I followed them as they told me they took more than 10 days and told that cost of mother board is around 8000 rupees and we can help you only 25% of it which i have to pay 6000 rupees still and this is only we can do..
It's been more than 2 weeks but they are dening to help me more and making excuses which is completely unfair for me ...
Why would I pay if fault came from samsung and not from me but they are dening to help me more ..
Plz look at this matter and solve it as soon as possible..
Shubham Verma
[protected]
[protected]@gmail.com