[Resolved]  Samsung — My mobile related complaint

Address: Railway Institute colony Badarpur Assam

I am Dipankar Malakar from Badarpur (Assam).

I were bought Samsung note8 from Flipkart. Last year my phone earpiece speaker not working properly, so I visited then customer service Karimganj (Assam). Service boy name Ramcharan, he was not work properly in my mobile. This guy use low quality paste my mobile back panel. This year(2021) month of June, enter rainy water in my mobile, then I shocked back panel fully open just touch of water. 17th June I visit customer service Karimganj (Assam), I asked how enter water in my mobile. He was asked all waterproof mobile after 5 minutes not work in water. He asked touch panel not work in my mobile, so change my touch display. He asked touch display price 16 thousand. Then I asked no need touch panel. He offered then, he given my mobile to Samsung company, he asked me i give fake mobile bill and company refund me 60 percent or 10 percent. But till now this guy Ramcharan asked company approved my mobile, but company not refund me till now.
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Aug 27, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2021
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
 
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