I have Placed an Order-Order #[protected] for Samsung Phone through Samsung India portal on April 10th. Received an autogenerated email that it will be delivered by April 17th.Today is May 27th where it is almost more than 50 days and till now I didnt receive any update on my order. I have reached out to customer care several times they just create a ticket and says backend team will reach out to me., they just simply closes the ticket without any solution nor intiamtion.
Ticket ID's:
54403879, 53903617, 57127823, 57529444
I have even placed a request to cancel my order on May 9th.Even for that cancellation order status they didnt update followed up with customer care Ticket ID and they mentioned all earlier tickets got closed and raised a new ticket on MAY 24th #57127823 and it will be cancelled and amount will be refunded,
But the very next day I get an email that Order cancellation didnt happened and it got cancelled, but I dont receive any update why even cancellation is cancellled .
Such a patheic service where DEVICE DIDNT DELIVERED, ORDER IS NOT CANCELLED, NOR STATUS of the DEVICE INTIMATED, NOR MONEY GETS REFUNDED EVEN AFTER 50 DAYS. I have to get on to call with customer care for days and hours explaining issue with everytime where my money, energy, time is being wasted but still no response. DISGUSTING and FRSUTRATING .
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