Samsung — No Refund from 32 Days of INR 122725.00

I ordered Samsung galaxy Book 2 pro 360 laptop along with Samsung galaxy buds pro on 24th June, 2022 and paid an amount of INR 123722.00 I cancelled my order on 25th June, 2022 because I decided to order lower variant of the laptop. On 1st July, 2022 I got an email from Samsung that my refund of amount INR 123725.00 has been initiated, On 08th July, 2022 I got a refund of 997.00 which was of Galaxy buds. Both of the products never got dispatched.

I want them to process my refund of INR 122725.00 on immediate basis and I want to claim amount of INR 200000.00 for all the mental harassment by all Samsung executives by false commitment and making me beggar for my own money. This incident has affected my personal and professional life from 32 days.

I am not able to attach whatsapp chats and emails which shows what I am going through.
Order Id: [protected]
Name: Malay Thakkar
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Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
Jul 30, 2022
Updated by MalayThaakkar
Hello,

You can get my contact number/email address from order number.

My email Address is: [protected]@gmail.com
Aug 03, 2022
Updated by MalayThaakkar
Hello,

I am yet to receive my compensation.
 
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