[Resolved]  Samsung — Non functioning of ac

We have purchased a dual invertor ac bearing machine no ar24nv3jgmcxna on 29/5/2020 fro viva electronics laxmi nagar new delhi 110092 and installed on 30/5/2020 but since the its compressor is not working we made complaint on same day no. [protected] your engineer visited on 2/6/2020 and told us that pcv is not working and will be changed by next day but he did not turn thereafter nor he is giving any positive response we made several complaint to your customer care but they taking it very casually despite the fact of compulsion of purchasing ac in such atmosphere will be over by the coming of monsoon this very unprecedented approach amount to cheating to client on pretext of best post sale service kindly fix the problem with 24 hrs or you take back your machine and refund our money with cost of pain and suffering
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Aug 14, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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