Samsung — Non repair of Samsung SCX3401F printer

Pradsang

from Kotputli, Rajasthan

Jul 25, 2021

Address: B1/7, Palm Grove Villa, ARDEE City, Sector 52, Gurgaon, Haryana

The multifunction printer is giving black photocopy probably due to hinge broken of top cover. I was directed by Customer care to HP service centre in Gurgaon for repair to a broken hinge of top lid. The service centre has advised that part is not available and cannot be repaired.

Could you please guide as to how to get repaired the printer. The company should take care of this and I understand that this must be a common part.

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jul 27, 2021

Updated by Pradsang My mobile no. is [protected], email id [protected]@hotmail.com
The Customer care did not give any reference ID, they advised over phone to show the printer to TVS Electronics, MG Road, Sikanderpur, Gurgaon, Haryana.