[Resolved]  Samsung — Not giving new phone as it is in warranty

I was having problem with my samsung galaxy a50s (Motherboard issue). It is in warranty. And submitted phone for repair on 19/08/2020 in samsung service centre goregaon west.
Service centre excutive assured me of giving coupon worth rupees 22999 as company not having motherboard. Once they called me to receive coupon. But when i went to get that coupon they have printed less amount in the coupon which service centre people mistake. And now they are just giving dates. If i will not get my coupon in 2 days i have to go to the consumer court. And file the petition.
Tax invoice no. : t61/5052/19-20
Date of purchase: 2/11/2019
Model no. : sm a507f a50s 6+ 128gb+prism crush black
Contact no. : [protected]
Customer name : vinayak morvekar
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Aug 12, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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