[Resolved]  Samsung — Not paying the refund

I bought an Samsung Galaxy F23 from Samsung Shop online on 03rd May 2022 and the phone I received was a defective phone which is having a complaint with the finger print sensor. I received Dead on Arrival (DOA) certificate from Samsung Service Centre and I opted for a replacemnet. After receiving the DOA it took 10 days for Samsung to send a new phone.

I received the second phone on 28th May 2022 and the second phone I received was also having the same issue. I have no idea how can I get a phone with same hardware complaint two times. Again I got the DOA certificate and I returned the phone. But this time I thought of buying another model which is the Samsung M33.

As per Samsung policy the replacemnet cannot be made with another model, they refund the amount and we have to place another order. So instead of getting the refund, I asked Samsung to issue a coupon for the refund mount. Samsung issued a coupon on 14th June 2022 which is valid till 17th June 2022. The coupon issued was a useless coupon which will get error 'You are not authorised to use this coupon'. I tried all the methods they said, website, app, with my emailid, mobile number, etc.

After several calls, mails and chats about the issue, till today they cannot solve the issue with the coupon. Ordering a phone and waiting for more than one and a half months is not acceptable from a customer side. The problem I am facing now is that Samsung is not ready to refund the amount for the useless coupon issued. Please refund the amount.