Samsung — Not refunding my money

Samsung — Not refunding my money

S Sourabh Kathuria from Delhi, Delhi Nov 22, 2022 This thread was updated on Nov 22, 2022

I cancelled my order of mobile m51 on 20 oct and havent recieved refund yet, sent 100s of email to samsung, talked with their customer support on phone and on chat of their website but no resolution yet, these scammers making fake promises that i'll get my refund in 48-72 hours everytime i complaint, its been happening from last 16 days, i even sent mails to ceo samsung, service head but they are of no help either, i literally have to beg for my own money +7 photos Was this information helpful? No (0) Yes (5)
Samsung India customer support has been notified about the posted complaint. Verified Support Nov 06, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Nov 13, 2020 Updated by Sourabh Kathuria 3 days ago on 10th oct i recieved call from samsuunng customer care and they said i'll recieve my refund in 48-72 hours but no refund yet, samsung just keepp making fake promises and not refunding my hard earned money been 23 days since i cancelled order, this is teh service of samsung that customer have to beg for his own money Nov 14, 2020 Updated by Sourabh Kathuria day 24 - no refund yet Nov 15, 2020 Updated by Sourabh Kathuria 25 - no refund
2 Comments	Share
Submit Close

Related Samsung India reviews

View all 18895 Samsung India Reviews

Comments

S Pawaskar

from Pune, Maharashtra

I have ordered an a7 lite tab from Samsung Shop app, my money was deducted from my account towards savex technologies gurgaon but never got any order confirmation every day I called customer care they always said they will resolve the issue in 24 hrs, when I emailed they send automated emails to contact customer care its a big harassment from their side although I sent them all my transection details still they are saying they have not got my money 11499 is no small amount, its big harassment, please refund my amount in my source account
Name:s pawaskar subhaan
Email id: [protected]@rocketmail.com

Sopan1992

Nov 22, 2022

I had ordered Samsung F23 ( Order id [protected] ) on 23rd oct 2022 on official website & delivery date was 30th Oct 2022.

After that I waited till 9th Nov 2022, but no order received then on the same day I cancelled that order at evening, till date I didn't received my refund, since from consecutive 12 days I am taking follow up with customer care & they giving me fake commitment everyday that my money will refund within 24 to 48 hrs.

This is very unpleased experience from this reputed company till date so, I request to take it forward & refund my amount on priority.