[Resolved]  Samsung — Pathetic experience with samsung z flip 3

I have purchased Samsung z flip 3 mobile and it is an horrible experience as within 1 month of its purchase I noticed the screen getting black from the folding area. I contacted the service center to resolve the issue and get the display replace but they denied to cover it in insurance and hasn't responded in responsible manner at all. Moreover, instead of getting the similar complaints, they are just trying to cover their mistake of production department and claiming it to be an impact damage. This unprofessional attitude cannot be tolerated at all. As a customer I expect to receive efficient service and it is their responsibility too. After purchasing a phone of Rs 100000, this is not what we should get. The phone is with the service center as its displayed stopped working and it has been around 2 weeks and there is no scope of them returning the phone. They are just asking me to wait every time I call them. How long can I depend upon a spare phone? I have all the chats with customer services and I want to be contacted as soon as possible.

vicky.[protected]@gmail.com