[Resolved] Samsung — pathetic services & rude staff

VINEET NIJHON

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

More than a week and samsung is not able send their technician on time.. After continuous followup they send a technician and he goes back after checking the fridge because for the problem my fridge is having they will send some other one on next day... Again 2-3 days passed no one came and contacted me, while this i was mailing and calling them. After 2-3 days of calling and following i receive a call from their technician who was talking so rudely as i was calling him for free favor. He disconnected my call in middle and said that he cant confirm whether he will visit in a day or not... Total experience was really humiliating leave apart that the fridge can be repaired or not... They all are untrained and liars in samsung.

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Sep 17, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

VINEET NIJHON

from Delhi, Delhi

still not rectified...lots of confusion..technician changed and new one not having the update..really pathetic service level by SAMSUNG..don't know how they manage .Customer care still is clueless, even head office is involved now and they all are showing their capability to resolve the issue from last 1 week... don't whether they are arranging a technician for gas refill in my fridge or a scientist to refill a rocket...i think i should now ask help from a local technician now. - star rating

Samsung India Customer Care's response, Aug 5, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd