Samsung — Payment deducted - but order not reflecting! On samsung mobile purchase through Samsung Store Application - since 5th May 2021

Shaubhari Das

Address:

Online payment

Dear Sir/s

I am in trouble and need your help to clear the payment which stuck with Samsung account a value of 41999Rs from 5th May - and not getting any confirmation from samsung side!

Please note the issue: I was trying to purchase a Samsung S20 FE 5G at 5:33PM 5th May, from samsung shop application! - mailed to call center team and spoke several times, but not getting any valid respond!

Concern is: Payment deducted from my Google pay account (receipt attached) but not received the order number! - Not received any order confirmation from samsung side! - not returned amount by these 5 days! On same time no order reflecting at Order tracking page!

By the time I checked with Icici Bank and Google Pay team - both says - amount is clear and it is at Merchant's (Samsung) account
Request you to confirm the payment / order receiving status / amount refund status!

Google Payment - receipt attached - communication on trial mail
All the information already shared to samsung team - whatever they required - within this last 4 days!

But every time they are asking for more 24 hours TAT to close the issue from last 5 days!

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Samsung India customer support has been notified about the posted complaint.

Verified Support

May 12, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

May 12, 2021

Updated by Shaubhari Das Mobile Number: [protected]
Email: [protected]@gmail.com

Reference ID: 2015762 (which i received at last communication)

May 19, 2021

Updated by Shaubhari Das I able to track my amount after several days for follow up, and it confirmed by samsung that the amount is with Samsung account only, and they initiated a refund 4-5 days back! But still I am waiting to see the amount to my account! - which not yet done after 14th day of the deduction!

Who will pay the interest of the same! If same amount of Samsung get stuck with any client for 14+ days hope they also not ask for interest to us! and that time client should ask for 24 and 48 hours as per client policy to resolve!

Call center team not able to find out & resolve the issue as usual! and again raising tickets for the same and asking me for 24 to 48 more new hours on each calling!

My issue not sought out yet! Amount not credit to my account!

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Shaubhari Das

Mobile number: [protected]
Email ID: [protected]@gmail.com

Reference ID: 2015762 (which i received on last communication)

Shaubhari Das

Dear Samsung team,

I able to track my amount after several days for follow up, and it confirmed by samsung that the amount is with Samsung account only, and they initiated a refund 4-5 days back! But still I am waiting to see the amount to my account! - which not yet done after 14th day of the deduction!

Who will pay the interest of the same! If same amount of Samsung get stuck with any client for 14+ days hope they also not ask for interest to us! and that time client should ask for 24 and 48 hours as per client policy to resolve!

Call center team not able to find out & resolve the issue as usual! and again raising tickets for the same and asking me for 24 to 48 more new hours on each calling!

My issue not sought out yet! Amount not credit to my account!