[Resolved]  Samsung — Poor purchase experience followed

I had ordered through your estore as a corporate customer given the discounts available, 1yr free accidental cover and exchange option where I got 3800 for an iphone 6S. Also there was a promotion available for galaxy buds2 at 2999. I was at work when delivery attempt was made.The blue dart delivery executive vehemently denied to accept a fully functioning iphone due to a very small bump, no damage on the screen and it works perfectly fine. I had asked to reject the order so I can speak with Samsung to resolve my issue. But what followed was harrassment, deceipt and lies. I spoke to your customer care agent who was struggling to communicate properly in english thought he had assured me to email cashify team regarding my issue and get back in 24 hours. After few hours I see a cancellation email so I called up Samsung and was put through to the same agent he said he will resolve it and asked to give until next day afternoon. I wasn't connected to a manager when asked. The next day to my complete disbelief the lady i spoke to said that my order was cancelled and I needed to reorder .again i was denied speaking to someone higher up. I had raised the issue on twitter, written to service head but no one seems to care.
In anticipation of my new mobile I had purchased 1800 worth case on amazon, I had to ordered the phone from amazon not only paying a higher price but also losing out on free warranty benefit. It is hard to believe that you guys can put a customer through so much trauma, inconsistency in your handling of issues and don't care attitude across. I would like someone from your escalation team to reach out. Order #[protected]
Kindly review your phone logs, why was my order cancelled without checking with me? There is a lot of high handedness and lack of ownership displayed by samsung. I would like my query addressed. I am happy share of the communication with your team.