Hello all,
I purchased a Samsung Galaxy M31s phone on 1st August 2021 and at that time it costed around 20k . After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader and it happened around 8th august just 1 week after my warranty went out .I went to a nearby Samsung service center (Samsung Mobile Care Sector 5 MDC Panchkula) and they told me it may be software problem and it would cost 200rs to change it. I paid for the software but they told me then next day that the motherboard of phone is faulty and it would cost around 9k to replace it.
I searched over the internet and there were over, at least, 700-800 people with the exact same complaint in the internet and Consumer Complaints forum regrading their phones (all Samsung M-series phones). The update caused the motherboard to fail. I have multiple samsung phones in my home. I have F62, M51 and this m31s and i am really shocked to see a phone's motherboard going down which even was just used for calling and normal messages. I have never faced motherboard issue with any brand. I contacted Samsung but no help was provided to me . I am very much disappointed with the brand and quality of the product and have to rethink before buying any product.
Please, have a look at the disaster the updates have caused and kindly provide a free motherboard replacement or refund the amount. Being a student and having purchased such good amount phone we at least expected it to last 2 years, it really is sad to see this type of service of one of the top brand. Was this information helpful? | 
Post your Comment