[Resolved]  Samsung — Problem in m31s

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Last year I brought a samsung galaxy m31s with my savings as I thought samsung mobile phones are reliable and i can use it for 3 -4 years without any complaint buti am facing alot of problems in phone as it get freeze every time and restart automatically. When a visited the nearby samsung care, they said it's repairing cost is 7900 . It is the worst situation for me
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Mar 26, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2022
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Hello Savita madam, I have same issue with my Samsung M31 where it is freezing and restarting. This all started after software update provided by Samsung. Let's unite and file a consumer court case against Samsung. I am contacting all the people facing issue with freezing and restarting after software update and we will file consumer court case against samsung.

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